Collaborate with business and technical stakeholders to gather requirements and translate them into ServiceNow platform solutions.
* Design integrations between ServiceNow and external business systems like ERP, CRM, logistics, and telephony systems.
* Lead configuration and customization of ServiceNow modules including CSM (Customer Service Management), FSM (Field Service Management), and others related to order lifecycle and supply chain.
* Develop technical specifications, high-level and detailed design documents.
* Ensure architecture compliance with enterprise standards, scalability, and security best practices.
* Provide technical leadership during implementation, testing, deployment, and production support.
* Optimize and enhance existing ServiceNow applications and workflows for sales and supply chain processes.
* Build reusable workflows, automation scripts, and business rules aligned with best practices.
* Collaborate with integration teams for API, web services (REST, SOAP), MID server, and data orchestration.
* Provide mentorship and guidance to developers and junior architects.
* Maintain awareness of ServiceNow platform updates and new features related to Sales and SCM domains.
* Conduct technical workshops and presentations for stakeholders and project teams.
Thanks & Regards,
Arun
Talent Acquisition Specialist
Creeno Solutions Pvt Ltd
C.K House, 3rd Floor,
MIG 65, Dharma Reddy Colony,
Phase-II, Hyder Nagar,
Hyderabad, Telangana - 500 072.
Contact: 9392352955
Email: arun.m@creenosolutions.com
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