ical support, incident management, and industrial application support environments.
The candidate will be responsible for providing Level 1 administration and support for AVEVA PI systems, ensuring system availability, resolving incidents, and supporting business users across industrial and manufacturing environments. The role includes troubleshooting PI-related issues, managing user access requests, handling application permissions, and maintaining system performance.
Professionals should have hands-on experience with ServiceNow ticket management, IT/OT support processes, user administration, and technical troubleshooting. Exposure to Acronis and Adept administration, industrial data platforms, and operational support environments is highly preferred.
The role also involves coordinating with internal support teams, vendors, and stakeholders to resolve technical issues, communicate updates, and ensure timely incident resolution. Candidates should possess excellent communication, analytical thinking, stakeholder management, and problem-solving skills with the ability to work independently in a support-driven environment.
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