ber/Werum PAS-X MES, Manufacturing Execution Systems (MES), application support, and regulated pharmaceutical manufacturing environments.
The candidate will be responsible for providing L1/L2 support for PAS-X MES applications, ensuring system availability, resolving production issues, and supporting manufacturing operations across global sites. The role includes incident, problem, and change management, PAS-X upgrades, release support, validation activities, and maintaining high-quality service delivery in compliance with regulatory standards.
Professionals should have hands-on experience with Koerber/Werum PAS-X MES, Electronic Batch Records (EBR), GxP compliance, MES SaaS platforms, SAP integration, Historian systems, LIMS, and ITIL-based support processes. Strong knowledge of pharmaceutical manufacturing processes, data integrity, ServiceNow or Jira, and production support is highly preferred.
The role also involves collaborating with QA teams, manufacturing sites, vendors, and business stakeholders to support manufacturing operations such as weighing, dispensing, packaging, and batch execution. Candidates will maintain support documentation, knowledge articles, runbooks, ensure audit readiness, and contribute to continuous service improvements. Strong analytical, communication, stakeholder management, and problem-solving skills are essential.
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