upport, troubleshooting, and laboratory informatics environments.
The candidate will be responsible for providing development, maintenance, and support services for LabVantage LIMS applications across global laboratory operations. The role includes handling production incidents, supporting HyperCare activities, managing platform upgrades and migrations, and ensuring the stability and performance of laboratory systems.
Professionals should have hands-on experience with LabVantage development, LIMS production support, master data management, change management processes, and troubleshooting complex application issues. Strong understanding of laboratory workflows, ITIL processes, ServiceNow ticket management, and service delivery practices is highly preferred.
The role also involves handling L2/L3 support incidents, validating new functionalities, supporting system enhancements, collaborating with global teams, and ensuring adherence to service level agreements (SLAs). Candidates should possess excellent analytical, communication, stakeholder management, and problem-solving skills to support business-critical laboratory applications.
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