n support, troubleshooting, incident management, and production support activities.
The candidate will be responsible for providing L2 application support, monitoring MES systems, troubleshooting application issues, and ensuring uninterrupted manufacturing operations. The role includes managing incidents, resolving service requests, performing root cause analysis, and coordinating with cross-functional teams to maintain system stability and performance.
Professionals should have hands-on experience with MES platforms, preferably Rockwell PharmaSuite, along with strong SQL and database query skills. Experience with ServiceNow (SNOW), application maintenance, production support processes, and pharmaceutical manufacturing systems is highly preferred.
The role also involves supporting system enhancements, managing user issues, maintaining support documentation, and ensuring compliance with operational and quality standards. Candidates should possess strong analytical, communication, troubleshooting, and problem-solving skills with the ability to work in a fast-paced support environment.
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